Salesforce

Salesforce

http://www.salesforce.com
https://www.linkedin.com/company/salesforce/

Salesforce is a publicly owned company headquartered in the US. Founded in 1999, it employs approximately 69,800 people and reported $41.5B in revenue as of 2025. The company specializes in enterprise and telecoms software, offering a CRM platform.

2025 Revenue

Founded

1999

Headcount

69,795

Headquarters

US

Primary Segment

Enterprise and telecoms software

Ownership

Publicly Owned

Deployments

2

News Summary:

On March 9, 2026, Salesforce introduced its Agentic Contact Center, aiming to address disconnected systems and siloed customer data that hinder AI implementation in contact centers and complicate service operations. This initiative focuses on reducing operating costs and meeting customer expectations by overcoming fragmented data and siloed knowledge. Previously, on March 8, 2026, the company detailed how agentic Order Management streamlines fulfillment and boosts service center efficiency to protect customer promises. Earlier, on March 1, 2026, Salesforce outlined the availability of AI agents within its Free CRM Starter and Pro Suite, enabling users to delegate repetitive tasks. This emphasis on AI agents follows the company's "State of Sales" research, published on February 25, 2026, which revealed that 91% of Australian and New Zealand sales leaders currently use or plan to adopt AI agents within two years, highlighting the need for improved data and fewer tools for effective AI integration.

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Salesforce offers 4 products in the telecoms tech, media and telecoms services, ad tech and services and enterprise tech industries. Salesforce's product portfolio comprises of generative AI, media and TV services, enterprise and telecoms software and marketer and agency technology.

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Salesforce's revenues were $41.5B in 2025. Caretta Research has split Salesforce's revenue into 4 different product categories, the largest of which is enterprise and telecoms CRM, which represents 100% of Salesforce's revenue.

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Mar

23rd

2026

18:30

Artificial Intelligence, B2B Tag

Applied AI: Lessons from Building Agents in the Enterprise

There’s a lot of noise right now about AI agents . Every vendor has one. Every keynote promises them. But very few organizations have actually shipped agents that work in production, at scale, against real business outcomes.

Salesforce Australia

Mar

9th

2026

18:30

New Offerings, Artificial Intelligence, B2B Tag

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Contact centers are under pressure to reduce operating costs while meeting customers’ ever-increasing expectations, but their efforts to address this with AI are hampered by disconnected systems . Customer data lives in silos, separated from the context across the channels and systems that humans and AI agents need to act.

Salesforce Australia

Mar

9th

2026

18:30

Artificial Intelligence, B2B Tag

Cut the Complexity: 3 ways Agentforce Service empowers

The secret to 24/7 global scale isn’t more headcount, it’s less complexity. In an era of instant demands, fragmented data and siloed knowledge are your service operation’s biggest liabilities. You need a solution that helps your company move beyond searching for answers to a new era of proactive service.

Salesforce Australia

Mar

8th

2026

18:30

Lower Fulfilment Costs & Drive Service Center Efficiency

Every order is an opportunity to reduce costs, deliver faster, and even generate new revenue. Join us to see how agentic Order Management helps you streamline fulfillment, boost efficiency of your service center, and protect customer promises, even on your busiest days.

Salesforce Australia

Mar

1st

2026

18:30

Artificial Intelligence, B2B Tag

Accessible AI: Agents in Free CRM, Starter and Pro Suite

In a fast-paced work environment, your most valuable asset is time—yet it’s often drained by the repetitive, high-friction tasks that keep you from high-impact work. Join our upcoming webinar to learn how to reclaim your day by delegating the "busy work" to AI.

Salesforce Australia

Feb

25th

2026

18:30

Artificial Intelligence, B2B Tag

State of Sales: Why 91% ANZ Sales Leaders Say AI Agents Are Critical

Here’s your exclusive look at our new State of Sales research from 4000+ sellers globally. The big reveal: 91% of Aussie and Kiwi sales leaders use AI agents, or plan to within two years. But, AI agent adoption requires better data and fewer tools.

Salesforce Australia

Feb

25th

2026

02:00

Awards and Recognitions, Artificial Intelligence, B2B Tag

Salesforce Announces 2025 ANZ Partner of the Year Award Winners, Celebrating Excellence in the Agentic Era

Salesforce today announced the winners of the 2025 ANZ Partner of the Year Awards, honouring a special group of partners who are redefining the future of work by building Agentic Enterprises across Australia and New Zealand.

Salesforce Australia

Feb

24th

2026

15:42

Artificial Intelligence, B2B Tag

Marketers in ANZ are Adopting AI, Yet Majority Struggle to Respond to Customers

Customers increasingly expect brands to support back-and-forth conversations, according to 83% of marketers in Australia and New Zealand Yet just over half of Australian marketers and around seven in 10 say they’re able to reliably

Salesforce Australia

Feb

24th

2026

15:20

Artificial Intelligence, B2B Tag

Agentforce World Tour Sydney 2026: The Agentic Enterprise Arrives

Agentforce World Tour Sydney 2026 has seen 10,000+ attendees hear how organisations such as Xero , Fisher & Paykel and Australia Post are becoming Agentic Enterprises , bringing in a new era where humans and agents drive customer success together.

Salesforce Australia

Feb

19th

2026

09:26

Artificial Intelligence, B2B Tag

How Does the Agentic Enterprise Really Work? Lessons from Year One

Stephanie Losee had been a people manager at Salesforce for three months when she realized she was about to miss a critical deadline. Employee performance evaluations were due in 48 hours, not the six weeks she thought she had.

Salesforce Australia

Feb

19th

2026

09:14

Artificial Intelligence, B2B Tag

Salesforce Signs Definitive Agreement to Acquire Momentum

Salesforce has signed a definitive agreement to acquire Momentum, a leading conversational insights and revenue orchestration platform. The acquisition will extend the ability of Agentforce 360 and Slackbot to ingest and analyze unstructured data from third-party voice and video channels and apply those insights directly to agentic workflows.

Salesforce Australia

Feb

18th

2026

18:30

Artificial Intelligence, B2B Tag

Investing in Efficiency: A Deep Dive with Expert Wealth

In an industry where personal relationships are paramount, scaling advice without increasing overhead is the ultimate challenge. Join Paris Bisley, Director and Financial Advisor at Expert Wealth, for an exclusive fireside chat on his journey to transforming a small Aussie Financial Services firm into a scalable Agentic Enterprise.

Salesforce Australia

Examples of Salesforce's suppliers include Criteo, Automattic and Amazon Web Services (AWS).

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