Virgin Media O2

https://www.virginmediao2.co.uk
https://www.linkedin.com/company/virgin-media/

Virgin Media O2, also known as VMO2, is a privately owned company headquartered in the UK, jointly owned by Liberty Global and O2 (Telefonica UK). Founded in 2007, the company employs approximately 16,700 individuals and reported $13.3 billion in revenue as of 2025. Functioning as a British telecommunications provider, it was formed in June 2021 as a 50:50 joint venture, integrating the UK's gigabit broadband network with its mobile operations. The company provides multi-gigabit fiber broadband, 5G mobile connectivity, and digital entertainment platforms to approximately 47 million retail and business connections. It operates with a focus on customer experience, leveraging "Volt" bundles for fixed and mobile service integration and utilizing its O2-branded assets for consumer rewards and entertainment access. Its infrastructure strategy includes a multi-billion pound transition to full-fiber (FTTP) technology and a commitment to achieving net-zero carbon operations by 2040.

Revenue

Founded

2007

Headcount

7,718

Headquarters

United Kingdom

Primary Segment

Telecoms

Ownership

Privately Owned

News Summary:

On July 9, 2026, Britain's communications regulator Ofcom fined Virgin Media £28 million ($37 million) for deliberately stopping or delaying customers from cancelling contracts and switching providers. Ofcom's multi-year investigation, which spanned from January 2022 to September 2024, concluded that millions of customer interactions were likely mishandled between 2022 and 2024. The regulator identified a systemic failure in Virgin Media's customer service operations, citing practices such as unnecessary transfers, excessive waiting times, and other methods designed to delay or discourage customers from leaving. These findings revealed the firm's widespread and often deliberate mishandling of calls to prevent customers from switching to competitors.

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Virgin Media O2 offers 9 products in the connectivity and cloud and media and telecoms services industries. Virgin Media O2's product portfolio comprises of broadcast television and radio, consumer electronics, media and TV services, telecoms and enterprise connectivity services.

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Virgin Media O2's revenues were over $1B in 2025. Caretta Research has split Virgin Media O2's revenue into 10 different product categories, the largest of which is mobile services. For full access to Virgin Media O2's revenue breakdown subscribe to Caretta Portal.

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Jul

24th

2026

06:30

Financial Results, Partnerships and Alliances, Regulatory and Legal, Demerger/Spin Off, B2B Tag, Demergers and Spin Offs, Partnerships, Financial Performance

Liberty Global Reports Q2 2026 Results

DENVER, July 24, 2026 (GLOBE NEWSWIRE) -- Liberty Global Ltd. announces its Q2 2026 financial results.

Globe Newswire

Jul

24th

2026

06:30

Emerging Tech, Artificial Intelligence, B2B Tag

Virgin Media Deploys AI Robots To Monitor TV Network In Real Time

Virgin Media Deploys AI Robots To Monitor TV Network In Real Time New AI tools will continuously check more than 220 channels and alert human teams, with the most-watched stations probed every six minutes. Virgin Media has developed in-house AI "robots" to monitor the quality of its television network in real time, aiming to spot and resolve faults more quickly.

4RFV UK

Jul

20th

2026

06:30

Emerging Tech, New Offerings, Artificial Intelligence, B2B Tag, New Offerings

Virgin Media introduces AI-powered robots for TV monitoring

Liberty Global-owned UK operator Virgin Media has introduced AI-powered monitoring robots to oversee the quality of its TV services in real time, aiming to identify and resolve faults more quickly for customers. The new system monitors more than 220 IPTV channels, with the most popular services automatically checked every six minutes, according to Virgin Media.

Decode TV

Jul

20th

2026

03:04

Artificial Intelligence, B2B Tag

watching AI robots for reliability monitoring

Virgin Media has revealed it is using a fleet of AI robots to monitor its channels, aiming to enhance customer experiences. More than 220 channels are continuously monitored by the robots which watch Virgin Media’s services exactly as customers experience them, said the company.

TVBEurope

Jul

17th

2026

10:25

Emerging Tech, Artificial Intelligence, B2B Tag

Virgin Media deploys AI TV monitoring

Virgin Media has introduced AI-based monitoring robots to check the quality of its TV service in real time. The system monitors more than 220 IPTV channels, with the most-watched services checked every six minutes. The robots view the channels in the same way as customers and automatically look for problems affecting video or audio quality.

Broadband TV News

Jul

17th

2026

03:30

New Offerings, Emerging Tech, B2B Tag, New Offerings

Virgin Media Helps Tackle Late

Just over one in five (21%) Brits use their phone past midnight during the week, rising to 26% at weekends. Three in five (60%) 18–24-year-olds say they struggle to stick to their own digital curfew every night.

Virgin Media O2

Jul

16th

2026

10:47

B2B Tag, Regulatory Compliance

How do I get my phone company to talk to me?

Do you ever feel that a business is ghosting you or deliberately making it very hard to speak to them? A recent mega-fine from regulator Ofcom reveals it might not be you: it’s them. Virgin Media have just been fined a whopping £28 million for using a variety of methods to stop their customers from leaving to go to other broadband suppliers.

The Scotsman

Jul

16th

2026

01:00

B2B Tag, Legal Issues and Lawsuits

Virgin Media – what now for pension schemes?

By PMI Policy and Public Affairs Working Group members Joe Moore, Associate Partner at Aon, and Julia Yates, Chair of Vidett’s Trustee Oversight Board A problem the industry couldn’t ignore The Virgin Media judgment elevated what might once have been seen as a technical compliance issue into a material and widespread risk.

Actuarial Post

Jul

15th

2026

05:27

B2B Tag, Regulatory Compliance, Regulations and Policies

Some advice for Andy Burnham? Crack down on ‘rip-off Britain’ – and make sure voters feel the benefits | Jason Okundaye

I t’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold.

The Guardian

Jul

14th

2026

04:29

Regulatory and Legal, B2B Tag, Regulatory Compliance, Regulations and Policies

Why Cancellation Friction Is Becoming a Major CX Liability

Ofcom has fined Virgin Media £28 million for deliberately preventing customers from canceling their contracts. It is the regulator’s largest ever fine under its consumer protection rules, and the facts behind it make for uncomfortable reading.

CX Today

Jul

13th

2026

06:23

Regulatory and Legal, B2B Tag, Regulatory Compliance

Experts Share: Is Virgin Media's £28m Fine A Warning For Subscription Businesses?

Ofcom has fined Virgin Media £28 million for making it unreasonably difficult for customers to cancel their contracts and switch to a rival provider. It’s the largest penalty the regulator has issued under its consumer protection rules for direct consumer harm, based on conduct that ran from 1 January 2022 to 11 September 2024.

Comms-Link

Jul

12th

2026

14:12

B2B Tag, Regulatory Compliance

Virgin Media Fined £28m for Broadband Switching Failures, Ofcom Says

Virgin Media fined £28m by regulator Ofcom for preventing customers from cancelling contracts. Ofcom's One Touch Switch service simplifies the switching process, allowing customers to switch to a better broadband, landline, or pay-TV deal with only one call to their new provider.

AInvest

Examples of Virgin Media O2's suppliers include Salesforce, Tata Consultancy Services and Samsung Device eXperience.

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Example Partners

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Virgin Media O2 currently holds 16 broadcasting rights for sports competitions including greyhound racing, cycling, horse racing, combat sports, soccer | association football, motorsports and american football.