Optus

Optus

http://www.optus.com.au
https://www.linkedin.com/company/optus/

Optus, a privately owned company headquartered in Australia and a subsidiary of Singtel Group, was founded in 1992, employs approximately 10,550 individuals, and reported $6.1B in revenue as of 2024. Operating as one of Australia's largest telecommunications companies, Optus provides mobile, telephony, internet, satellite, entertainment, and business network services to more than 10 million customers.

2024 Revenue

Founded

1992

Headcount

10,543

Headquarters

Australia

Primary Segment

Telecoms

Ownership

Privately Owned

News Summary:

On March 17, 2026, Optus appointed Amber Scotto Di Perta, former Edelman Australia chief client officer, to a communications leadership role as associate director of media and corporate affairs. Scotto Di Perta fills the maternity position of Nicole Higgins and reports to Jane McNamara, executive general manager of external communications and stakeholder engagement. Previously, on March 16, Optus named Wajid Baryalai, a former Wipro partner, as its new head of operations for operational systems and support (OSS). This appointment is part of the carrier's ongoing efforts to insource network operations management from Nokia. Earlier, on March 12, Optus's Singaporean parent company, Singtel, expressed deep regret for a fatal triple-zero outage, which has been linked to two deaths due to emergency calls failing to connect. Singtel board director Gail Kelly apologized for the "tragic" failure while appearing at a parliamentary inquiry in Canberra, but deflected questions regarding foreign ownership of critical infrastructure.

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Optus offers 10 products in the telecoms tech and media and telecoms services industries. Optus's product portfolio comprises of enterprise and telecoms software, consumer electronics, broadcast television and radio, media and TV services and telecoms.

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Optus's revenues were over $1B in 2024. Caretta Research has split Optus's revenue into 10 different product categories, the largest of which is mobile services. For full access to Optus's revenue breakdown subscribe to Caretta Portal.

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Mar

26th

2026

12:38

Emerging Tech, B2B Tag

Corowa Free Press

The SMS relay model would allow a caller to text a call centre, then an operator would call the person back, rather than text them back, the custodian explained. The pilot would help understand what is needed for a future triple zero landscape after an outage in September 2025 lasted almost 14 hours, affected hundreds of calls, and has been linked to two deaths as a result of emergency calls failing to connect.

The Corowa Free Press

Mar

26th

2026

10:05

Regulatory and Legal, B2B Tag

More than 14 million triple-0 calls in 2025, but only 11.7 million answered, inquiry told

More than 14 million calls were placed to triple-0 in 2025, but only nine million were transferred to emergency services, an inquiry into the Optus outage has been told. The Environment and Communications References Committee is probing the September 18, 2025 Optus triple-0 outage, which was linked to multiple deaths.

Mar

26th

2026

09:30

Regulatory and Legal, B2B Tag

More than 14 million triple-0 calls in 2025, but only 11.7 million answered, inquiry told

More than 14 million calls were placed to triple-0 in 2025, but only nine million were transferred to emergency services, an inquiry into the Optus outage has been told. The Environment and Communications References Committee is probing the September 18, 2025 Optus triple-0 outage, which was linked to multiple deaths.

Mar

26th

2026

04:23

Operational Challenges, Emerging Tech, B2B Tag

Triple-zero text function could be piloted after outage

A communications model allowing users to text Triple Zero could be piloted after fatal outages. Photo: Bianca De Marchi/AAP PHOTOS Australians cannot text triple zero despite the technology being used overseas, as officials explore alternative options in the wake of fatal Optus outage.

Mar

26th

2026

04:23

Operational Challenges, Emerging Tech, B2B Tag

Triple-zero text function could be piloted after outage

A communications model allowing users to text Triple Zero could be piloted after fatal outages. Photo: Bianca De Marchi/AAP PHOTOS Australians cannot text triple zero despite the technology being used overseas, as officials explore alternative options in the wake of fatal Optus outage.

The Daily Advertiser

Mar

26th

2026

03:00

Emerging Tech, B2B Tag

How partnership powers resilience: Behind IAG’s digital transformation

IAG x Optus Customer Story – video produced in paid partnership with Nine\n Talent 1: Neil Morgan, COO, IAG \n Our vision to make more and more Australians and New Zealanders safer, and so delivering on that purpose has been a constant, but the technology that we use to do that has changed dramatically.

Optus Australia

Mar

26th

2026

01:40

Operational Challenges, Emerging Tech, B2B Tag

Triple-zero text function could be piloted after outage

Australians cannot text triple zero despite the technology being used overseas, as officials explore alternative options in the wake of fatal Optus outage. Triple Zero Custodian Clare Chapple told a Senate inquiry into the fatal triple zero service outage that the Department of Communications was working on introducing an "SMS relay model" pilot.

Mar

25th

2026

18:30

Riverine Herald

The SMS relay model would allow a caller to text a call centre, then an operator would call the person back, rather than text them back, the custodian explained. The pilot would help understand what is needed for a future triple zero landscape after an outage in September 2025 lasted almost 14 hours, affected hundreds of calls, and has been linked to two deaths as a result of emergency calls failing to connect.

Riverine Herald

Mar

24th

2026

18:26

Artificial Intelligence, B2B Tag

‘A massively reduced role for marketing’: Peter Wilkinson on the brave new comms world

Communications crisis expert Peter Wilkinson has opened Mumbrella’s 2026 CommsCon conference in Sydney by fortelling a massively reduced role for marketing in the new world. In a provocative opening presentation, Wilkinson argued that — because of AI — the role of corporate affairs and reputation management will soon matter a lot more to companies than marketing and advertising.

Mar

23rd

2026

11:20

Four triple-0 calls fail to connect in 20-minute nationwide Optus outage

Four triple-0 calls to emergency services failed during a new nationwide Optus outage – just months after a similar bungle turned deadly when hundreds of emergency calls could not be made on the network. Optus confirmed the outage affected customers nationwide about 8am on Monday, but was resolved within 20 minutes.

Mar

23rd

2026

03:23

Four triple-0 calls fail to connect in 20-minute nationwide Optus outage

Four triple-0 calls to emergency services failed during a new nationwide Optus outage – just months after a similar bungle turned deadly when hundreds of emergency calls could not be made on the network. Optus confirmed the outage affected customers nationwide about 8am on Monday, but was resolved within 20 minutes.

Harvey Waroona Reporter

Mar

23rd

2026

03:23

Four triple-0 calls fail to connect in 20-minute nationwide Optus outage

Four triple-0 calls to emergency services failed during a new nationwide Optus outage – just months after a similar bungle turned deadly when hundreds of emergency calls could not be made on the network. Optus confirmed the outage affected customers nationwide about 8am on Monday, but was resolved within 20 minutes.

Kalgoorlie Miner

Examples of Optus's suppliers include EI Towers, Magnite and Skyline Communications.

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Optus currently holds 3 broadcasting rights for sports competitions including soccer | association football.

Example Sports Rights Suppliers

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