Sprinklr

https://www.sprinklr.com/
https://www.linkedin.com/company/sprinklr/

Sprinklr, a publicly owned company headquartered in the United States, was founded in 2009 and employs approximately 4700 people, reporting $857.2M in revenue as of 2026. The company specializes in conferencing, e-commerce, and customer journey technology, functioning as a software company that develops SaaS management platforms.

2025 Revenue

Founded

2009

Headcount

3,258

Headquarters

United States

Primary Segment

Ecommerce and customer journey technology

Ownership

Publicly Owned

Deployments

News Summary:

On September 18, 2026, Sprinklr and Reddit hosted a virtual CX Spotlight event to explore strategies for creating effective Reddit campaigns, focusing on driving engagement and delivering measurable results within Reddit communities.

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Sprinklr offers 2 products in the enterprise tech and ad tech and services industries. Sprinklr's product portfolio comprises of ecommerce and customer journey technology and marketer and agency technology.

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Sprinklr's revenues were $857.2M in 2026. Caretta Research has split Sprinklr's revenue into 2 different product categories, the largest of which is customer journey mapping and orchestration, which represents 71% of Sprinklr's revenue.

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Sep

23rd

2026

06:30

Emerging Tech, Artificial Intelligence, B2B Tag, Marketing and Promotional Activities, New Offerings

The Race for ChatGPT Advertising has Begun. Get a Head Start with Sprinklr.

Somewhere right now, a buyer is typing something into ChatGPT that would never fit in a search bar: We're a 400-person fintech, our sales team hates our current CRM, we need something that plays nicely with slack and doesn't take six months to roll out.

Sprinklr

Sep

23rd

2026

06:30

Emerging Tech, B2B Tag

Contact Center: Types, Benefits & KPIs

Contact centers handle every conversation a customer starts, no matter how they start it. A billing dispute on the phone at nine in the morning, a delivery complaint on WhatsApp at midnight. That range is the line between a contact center and a call center, which only ever works the phone.

Sprinklr

Sep

23rd

2026

03:20

Emerging Tech, B2B Tag, Award Wins

Sprinklr named a Strong Performer in The Forrester Wave™: Customer Feedback Management And Analytics Solutions, Q3 2026

What Forrester report says about Sprinklr: Sprinklr is an established social analytics and contact-center-as-a-service (CCaaS) provider that has expanded into the CFMAS market with its CFM product, which is available as an add-on. Strategy. Sprinklr’s vision is solid and in line with the market — unifying signals in one place to drive action across the customer lifecycle — and its AI+ (genAI/Copilot layer) gives its roadmap an agentic arc.

Sprinklr

Sep

22nd

2026

06:30

Big Data/Analytics, Artificial Intelligence, B2B Tag

Intelligent Contact Center: What It Means and How to Implement It

An intelligent contact center uses AI, automation, and real-time data to help customers faster, and ideally before they even ask. In practice, that means shorter wait times, higher first-contact resolution, and customers who walk away happier.

Sprinklr

Sep

21st

2026

18:33

Events, Marketing and Promotional Activities, Events and Conferences, New Offerings

Reach the right customer at the right moment with smarter survey distribution

The problem isn’t the survey. It’s when you ask. You send the survey. It lands in an inbox that’s already been ignored for a week. Or it interrupts someone mid-scroll on a channel they never wanted to hear from you on.

Sprinklr

Sep

21st

2026

07:00

New Offerings, Emerging Tech, Marketing and Promotional Activities, New Offerings

AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now

AEO is forcing CX and marketing leaders to measure something traditional search analytics cannot fully show: whether a brand is visible, accurately described, and recommended inside AI-generated answers. A brand can rank well on Google and still be absent when a customer asks ChatGPT, Gemini, or Perplexity to compare providers, shortlist options, or recommend the best fit for a specific use case.

CX Today

Sep

20th

2026

10:55

Emerging Tech, New Offerings, Artificial Intelligence, New Offerings

Sprinklr Service and the Shift from AI Explainability to AI Assurance

Sprinklr’s 2026 releases show how contact centers are moving from trusting AI agents on promise to testing them before and after deployment. With tools like Sprinklr Autonomous Evaluation, the brand might finally be ready to answer some serious questions about AI agent assurance.

CX Today

Sep

19th

2026

06:58

Emerging Tech, Insider Trading

Have Sprinklr Insiders Been Selling Stock?

Some Sprinklr, Inc. ( NYSE:CXM ) shareholders may be a little concerned to see that the President, Rory Read, recently sold a substantial US$810k worth of stock at a price of US$5.55 per share. That's a big disposal, and it decreased their holding size by 17%, which is notable but not too bad.

Simply Wall Street

Sep

18th

2026

03:48

Events, Events and Conferences, Marketing and Promotional Activities

Virtual Sprinklr x Reddit CX Spotlight 102

You've learned the fundamentals. Now it's time to see what separates good Reddit campaigns from great ones. Join Sprinklr and Reddit for a deeper look at how leading brands create campaigns that resonate with Reddit communities, drive engagement, and deliver measurable results.

Sprinklr

Sep

18th

2026

03:48

Marketing and Promotional Activities

Reach the right customer at the right moment with smarter survey distribution - PST

Sprinklr

Sep

17th

2026

06:30

B2B Tag

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Sprinklr

Sep

17th

2026

06:30

B2B Tag

The article is in a PDF Format. Please click to read

This insight has a PDF attached. Please click on the headline to view the PDF in a new tab

Sprinklr

Sprinklr's customers primarily consist of telecoms and conferencing systems and UC companies. Examples of Sprinklr's customers include Brightcove and BT Group.