BT Group, a Publicly Owned company headquartered in the UK, was founded in 1846 and employs approximately 100,000 individuals, primarily operating in the telecoms sector. The company reported $25.9B in revenue as of 2025. Functioning as a telecommunications provider, BT Group assists businesses and governments in developing platforms, products, and services.
On September 18, 2026, a partnership between Wipro and BT received the Gold Award for Best Innovation in CX at the UK Customer Experience Awards 2024, along with a Bronze at the International Customer Experience Award 2024 for Best Digital Transformation – Strategic Approach. Also on September 18, BT Group appointed Mark Gregory, formerly general counsel at Rolls-Royce, as its new chief legal and public affairs officer, replacing the retiring Sabine Chalmers. Earlier on the same day, BT urged landline users to check their phones, alerting them to a significant change in how UK homes make calls. Previously, on September 17, Openreach, BT's fibre network operator, stated it employs AI tools to prevent thousands of full fibre broadband cancellations each month by addressing deployment obstacles. On the same day, Openreach confirmed that a fault following an overnight software update at its Cowes exchange caused a broadband outage that left hundreds of customers across parts of the Isle of Wight without internet, with repairs now completed.
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