Twilio is a Publicly Owned company headquartered in the United States. Founded in 2008, it employs approximately 6700 individuals and reported $5.1B in revenue as of 2025. The company specializes in providing communications technology and analytics.
On September 18, 2026, Twilio's 2026 Customer Insights Series reported that 68% of Indian consumers stopped using an AI agent mid-interaction due to a lack of basic information about them or their previous interactions, with 5% cutting ties with the brand altogether. Previously, on September 17, Twilio released research from a survey of 2,000 UK adults conducted in August 2026, indicating that voice technology is becoming integral to everyday life, with 24% of Gen Z sending voice notes multiple times a day and 43% preferring speaking to typing for quick communication at work. This follows a separate September 17 report from Twilio’s 2026 Customer Insights Series which revealed that seven in 10 consumers across Asia Pacific abandoned AI customer service chats when the system failed to recall basic details or earlier interactions, leading 5% of respondents to abandon the brand completely after an unsatisfactory exchange.
Twilio offers products in the pro AV and ad tech and services industries. Twilio's product portfolio comprises of marketer and agency technology and conferencing systems and UC.
Subscribe for full access to Twilio's products in full detail
Twilio's revenues were $5.1B in 2025. Caretta Research has split Twilio's revenue into 3 different product categories.
Subscribe for full access to Twilio's revenue in full detail
Subscribe for full access to Twilio's products in full detail 
