Rogers Communications is a publicly owned company headquartered in Canada. Founded in 1960, the company employs approximately 24,770 individuals and reported $15.5B in revenue as of 2025. The company operates as a Canadian telecoms and media conglomerate.
On March 20, 2026, customers voiced frustration regarding poor customer service from Canada's major telecommunications providers, including Rogers. Employees indicated that frontline customer service representatives have less incentive to assist customers with credits or bill reductions, instead being evaluated on their ability to increase customer bills. This followed Rogers' implementation of a $7 monthly price increase for some internet customers in the middle of their contracts, effective March 19, 2026. Simultaneously, reports indicated that customer service issues at Canadian telecom companies, including Rogers, have worsened, with 2025 marking the third consecutive year of record complaints.
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