Freshworks, a publicly owned company headquartered in the United States, was founded in India in 2010. With approximately 7,680 employees, the company reported $838.8M in revenue as of 2025. Functioning primarily in software development, Freshworks specializes in providing customer engagement solutions for businesses of all sizes.
Freshworks expanded its Freddy AI in its service software on September 17, 2026, introducing new tools for workflow creation, email support, and agent assistance. This update allows administrators to create AI agent workflows within Freddy AI Agent Studio by describing a process in plain language. This development followed the company's September 15, 2026, innovation update, where it detailed its approach to AI service delivery, emphasizing making AI more useful in real-world service environments by providing it with context, administrative flexibility, and broad employee support.
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