CSG

https://www.csgi.com
https://www.linkedin.com/company/csg-/

CSG, also known as CSG Systems International, is a publicly owned company headquartered in the US. It is a subsidiary of NEC. Founded in 1994, it employs approximately 6,890 individuals and reported $1.2B in revenue as of 2025. The company's main product offerings include conferencing, ecommerce, and customer journey technology. As a provider of business support solutions for the communications industry, its comprehensive offerings encompass cable and satellite care and billing, content management and monetization, convergent rating and billing, mediation and data management, and wholesale settlement and routing.

2025 Revenue

Founded

1994

Headcount

6,886

Headquarters

Primary Segment

Conferencing, ecommerce and customer journey technology

Ownership

Publicly Owned

Deployments

News Summary:

On April 9, 2026, CSG Systems International announced a strategic partnership with ePLDT Group, a digital solutions provider in the Philippines, to expand its presence in the dynamic Southeast Asian information and communications technology sector. This collaboration builds on ePLDT's earlier selection of CSG on April 5 to support the next phase of its business growth and upgrade enterprise services. ePLDT, the ICT subsidiary of Philippines operator PLDT, plans to utilize CSG's digital platforms, specifically in customer engagement, billing, and service management, to modernize its operations and provide personalized services to enterprise clients. Earlier the same day, CSG Systems International was selected by ePLDT Group to support its digital infrastructure and enterprise solutions, aiming to extend its cloud and AI capabilities.

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CSG offers 6 products in the connectivity and cloud, enterprise tech, telecoms tech and media tech industries. CSG's product portfolio comprises of conferencing, ecommerce and customer journey technology, enterprise cloud, video business systems, bSS/OSS, enterprise and telecoms software and telecoms network infrastructure.

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CSG's revenues were $1.2B in 2025. Caretta Research has split CSG's revenue into 8 different product categories, the largest of which is customer journey mapping and orchestration, which represents 38% of CSG's revenue.

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May

29th

2026

01:00

B2B Tag

Customer Experience Management in Financial Services: What Journey Mapping (By Itself) Doesn’t Fix

When customer experience declines in financial services, customers respond in ways that are easy to miss but costly to ignore. Instead of closing accounts, many shift their primary relationships elsewhere. Recent J.D. Power data shows that 52% of new checking accounts and 65% of credit cards are opened as additional accounts, not replacements.

CSG Systems

May

28th

2026

01:00

Procurement and Sales, B2B Tag

CSG acquires Polish wiring harness manufacturer DOMAR MS

Czechoslovak Group (CSG) has signed a preliminary agreement to acquire DOMAR MS, a Warsaw-based manufacturer of cable harnesses, cabling, electrical boxes and specialised connectors for the defence sector. The transaction is CSG's first acquisition in Poland.`

Evertiq

May

27th

2026

04:10

New Offerings, Emerging Tech, B2B Tag

For military and civil aviation: a remote control tower is being tested in the Czech Republic

Czech company ATRAK has presented the MAESTRO Digital Remote Tower, a remote air traffic control system. The digital control tower can be used in military and civil aviation, the Ukrainian representative office of the CSG defence industrial group, which includes ATRAK, told Defense.

Mezha Ukraine

May

27th

2026

01:00

Emerging Tech, B2B Tag

Field Service Management (FSM): Definition, Benefits, Tools

Field service management is the coordination of a company’s offsite operations—like tech visits to a customer’s home or business and the real-time status of parts and equipment inventory on trucks. When companies get field service management right, customers get faster installs, unplanned downtime is minimized, and the last mile of the customer relationship becomes a competitive advantage instead of a liability.

CSG Systems

May

27th

2026

01:00

Emerging Tech

How the FCC Onshoring Rule Would Complicate Call Center Optimization

In the U.S., the Federal Communications Commission (FCC) is making a clear statement: that offshore contact center models are hurting customer experience (CX). That’s the rationale the FCC is putting forth with its recently proposed onshoring rule for communications service providers (CSPs).

CSG Systems

May

26th

2026

01:00

New Offerings, Emerging Tech, B2B Tag

CSG N : Atrak Unveils Next-Generation Digital Remote Tower for Air Traffic Control

Andrej Čírtek Spokesperson Article author MAESTRO Digital Remote Tower represents a modern alternative to the conventional airport control tower. The comprehensive solution enables centralised aerodrome control from a Remote Tower Centre connected to camera systems, sensors and radar data, and equipped with automation tools.

MarketScreener

May

25th

2026

01:00

Artificial Intelligence, B2B Tag

Telco AI Enabler: Mediation’s Defining Role

AI ambitions in telecom are advancing faster than the data foundations needed to support them. This Appledore Research white paper examines why mediation, long embedded at the heart of network operations, is emerging as a critical enabler of AI data readiness. Explore how modern mediation capabilities can unify fragmented data, enforce quality and governance at scale, and deliver the trusted, contextualized data streams AI requires to operate reliably.

CSG Systems

May

24th

2026

22:47

Events, Emerging Tech, ESG, Artificial Intelligence, B2B Tag

Netcracker Brings Leadership in Telecom AI to CommsDay Summit 2026

WALTHAM, Mass.--(BUSINESS WIRE)--May 26, 2026-- Netcracker Technology announced today that it will sponsor and participate in the CommsDay Summit, which will take place on June 2-3 at the Fullerton Hotel in Sydney, Australia. The summit brings together Australia’s most senior telecommunications leaders, including the CEOs of major network operators and retailers and leaders from the country’s telecom regulatory agencies.

Associated Press

May

21st

2026

19:30

Emerging Tech, B2B Tag

FBA Presents - The Billing Migration Barrier: How Fiber Providers Can Modernize Without Putting Revenue at Risk

FBA Presents - The Billing Migration Barrier: How Fiber Providers Can Modernize Without Putting Revenue at Risk Thursday , May 28, 2026 at 02:00 PM EDT Billing migration is one of the biggest reasons fiber providers delay modernization.

ON24

May

20th

2026

11:07

B2B Tag

CSG Systems International Inc. Issuer Credit Rati

NEW YORK (S&P Global Ratings) May 20, 2026--S&P Global Ratings today withdrew its 'BB+' issuer credit rating (ICR) on CSG Systems International Inc. following its acquisition by NEC. At the time of the withdrawal, our ICR on the company was on CreditWatch with positive implications.

S&P Global

May

20th

2026

04:30

Emerging Tech, Artificial Intelligence

NEC closes CSG deal, creating end

TOKYO, JAPAN — NEC closed its $2.9 billion (€2.4 billion) acquisition of CSG Systems International , completing a deal first announced in October 2025 that positions the Japanese technology firm as a major force in global telecom software.

Outsource Accelerator

May

20th

2026

02:24

Emerging Tech, Financial Results

Strong Start to the Year in Q1. FY 2026 Guidance Reaffirmed

Revenue of €1,544 million, up 13.8% year on year, driven by strong momentum across the Group’s core Defence Systems businesses. Defence Systems up 26.5% Order backlog up 15.1% to €17bn (31 Dec 2025: €15bn), led by gains in Land Systems; pipeline under negotiation of €27bn Operating EBIT up 8.7% to €372 million with margin of 24.1%, in line with guidance corridor.

Wallstreet Online

CSG's customers primarily consist of telecoms companies. Examples of CSG's customers include Comcast Corporation, Charter Communications and Vodafone.