Yellow.ai, a privately owned IT services and IT consulting firm founded in 2016 and headquartered in San Mateo, California, offers an AI-powered platform for automating customer service. The company, previously known as Yellow Messenger, employs approximately 1040 people and its platform supports customer interactions across over 35 channels and more than 135 languages.
Gartner included the company in its Magic Quadrant for Conversational AI Platforms on August 13, 2025. The report notes that Gartner does not endorse any vendor, product, or service mentioned in its publications. A separate news item discusses the recent growth of horizontal AI platforms, such as chatbots and predictive analytics, used across various industries. Another article focuses on cost savings, offering a calculator to estimate potential savings. Finally, a news item mentions the release of GPT-5 and its potential impact on customer experience.
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