Openreach is a privately owned company headquartered in the UK. It operates as a subsidiary of BT Group. Founded in 2006, the company employs approximately 35,000 individuals and focuses on enterprise connectivity services, having reported $8.2B in revenue as of 2025. Functioning as a key infrastructure provider, Openreach builds and runs the UK's broadband network.
On September 17, Openreach, the UK’s largest fibre network operator, revealed it is utilizing AI tools to prevent thousands of full fibre broadband cancellations each month, addressing obstacles encountered during fibre deployment to customers' homes. Earlier the same day, Openreach confirmed that a fault following an overnight software update at its Cowes exchange caused a broadband outage, leaving hundreds of customers across parts of the Isle of Wight without internet, though engineers completed repairs and restored service. The company also highlighted the official switch-off of the UK’s traditional copper phone network (PSTN), scheduled for January 31, 2027, underscoring the significance of migrating from the old network. Further, reports from September 17 indicated the North is leading preparations for the PSTN retirement, with Openreach urging remaining users to migrate. Separately, Liverpool topped a major UK city league table for digital phone service upgrades, having just six percent of legacy lines left to migrate before the copper-based network is switched off at the end of January 2027.
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