Nice, a publicly owned company headquartered in the United States, was founded in 1986 and operates with approximately 6,480 employees. The company reported $3.2B in revenue as of 2025. It functions as a provider of both cloud and on-premises enterprise software solutions.
NiCE deployed AI agents into a high-scale German healthcare environment last week, showcasing the technology's capacity to manage real service volume, regulated data, and frontline workflows, as contact center AI deployments transitioned from vendor claims to operational results. Earlier on September 16, NiCE received multiple recognitions across ISG Buyers Guides. The company was named a Leader with an Exemplary status and the highest overall grade of B++ in the ISG Buyers Guide for AI Self-Service, which evaluates 37 software providers. NiCE also earned an Exemplary rating and the highest overall grade of B++ in the ISG Buyers Guide for Contact Center, assessing 27 software providers, and in the ISG Buyers Guide for Workforce Engagement Management, which evaluates 35 software providers. Previously on September 16, Merlin Entertainments deployed NiCE CXone across its attractions business to manage guest service interactions. The system is now operational at over 140 attractions in 24 countries, supporting guest contact from trip planning and ticketing to in-park support and post-visit inquiries.
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