Nice, a publicly owned company headquartered in the US, was founded in 1986 and employs approximately 6,480 individuals. The company specializes in software development, providing both cloud and on-premises enterprise software solutions.
Nice was recognized as a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year, positioned furthest on Completeness of Vision, according to multiple releases on March 20, 2026, which promoted understanding the value of AI in customer service and highlighted benefits and cost savings from automation to augmentation. Previously, on March 19, Nice announced an executive webinar series, "Lead the AI experience," exploring how to scale AI with control, align it to measurable outcomes, and orchestrate it end-to-end by running AI as one connected system. This followed a March 17 report where Saturna Capital’s Dan Kim was featured in Value Investor, discussing Nice's customer experience software, primarily used in call centers. Kim disputed bearish concerns regarding the company’s artificial intelligence initiatives and their potential for workforce and value reduction.
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