Aircall is a privately owned company headquartered in the US. Founded in 2014, it employs approximately 780 individuals. The company specializes in telecoms, providing a cloud-based call center and phone system designed for modern businesses.
On March 14, 2026, Salesforce announced it will retire its legacy Open CTI on February 28, 2028, requiring organizations to migrate to Service Cloud Voice (SCV). As a Bring Your Own Telephony (BYOT) provider, Aircall is presented as an option for this migration, potentially saving small and medium-sized businesses (SMBs) 20–40% compared to native or partner-powered SCV solutions.
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