8x8, a publicly owned company headquartered in the US, was founded in 1987 and employs approximately 2,370 individuals. The company operates as a provider of Voice over IP products, offering cloud-based voice, contact center, video, mobile, and unified communications solutions for businesses.
8x8 recently urged retailers to prioritize personalized customer experiences, including recommendations, frictionless transactions, and immediate assistance, stating that brands delivering on these demands are distinguishing themselves in the market. Earlier on March 19, the business communications provider made its Engage platform generally available worldwide, creating more opportunities for channel partners to sell and develop existing accounts. On March 17, Suzanne Seandel, 8x8's Chief Accounting Officer and principal accounting officer, notified the company of her intention to resign, with her departure expected in mid-April 2026. Previously, on the same day, 8x8 asserted that businesses should adopt a strategic approach to customer communications through proactive outreach to drive engagement, rather than relying on chance.
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